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Customer Support Center

If you have a pre sales questions or need additional information on our products and services, please e-mail our customer service.
 

Technical Support Policy

All our products comes with unlimited free technical support. The extent of our support covers resolving our software related issues only and does not include hardware setup, web server configuration, server related malfunctions, installing libraries or modules, moving servers problems, servers crash, servers or operating system upgrades, and customizations. We provide prompt and incisive answers to questions regarding our software current features problems, installation issues, proper configuration.

All other technical support issues and consulting can be ordered. Please check with us before ordering paid support.
Free Products Support
We try our best also to support our free products even for anonymous users. However this is not guaranteed all the times. We only offer this free support through our support forum. We do not offer email support for free versions users.
 
Support Forum Policy
Our support forum is open for both our customers and for free versions users also. These support forums are moderated and managed by our support staff. That means our moderators will approve your registration first, view each new post before showing on the forum for public, may be edit the post if needed.

Please note that we use the forum as a reference for users which should solve any problems that is not in the products documentations. We do not use forums like other public forums for people just to spend time for fun or almost offending each other or other people.

Important forum policies:

  • No advertising of any kind either direct or indirect.
  • Do not try to offend or attack anyone or any product.
  • No SPAM of any kind.
  • Try not to put your emails in posts to avoid email collectors.

These rules guarantees that your account will never be deleted or disabled, receive faster and immediate response to your post, and better communications with our support staff.

To access the support forum your must agree to the above support rules.


I Agree - Let Me In To The Support Forum Now

 
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