Forums Index > Mewsoft Products > Auctionawy > Picture upload problem
qaz First Post Posted on: 04-28-15 03:12 PM
Picture upload problem

Hello, Why is it that each time I try to upload a picture for an item it fails? How do I fix this problem? Secondly, Each time I click on the home button, I end up on the Control Panel page. I do need your help fixing these issues. Thanks,
mewsoft Reply #: 1 Posted on: 04-29-15 12:58 AM
Re: Picture upload problem

Hello Arno,

I checked your site, your home page links works normal, I did not see any registered users so how you tested the file upload not working,

it may be you are working on your site. Please Register as a user on the auction side and submit an auction and see if the file upload has any errors.

If you get any error please give details about the error.

Please try to use Firefox or Chrome better than IE anyway.


Mewsoft Support

qaz Reply #: 2 Posted on: 04-29-15 02:35 AM
Re: Picture upload problem

At the moment this si the link that I am using to the website( from my admin page) and I do have 3 registered users the checked it for me. I am one of the three. The website that I had built before does not work now.... it just goes to the control panel home page..... you did not address that issue as I had posted it, you just looked at one part of my problem. And using the link below I cannot upload any pictures. I really need help on this. Let me know if I sholud not be using the link from my admin page to get to;
mewsoft Reply #: 3 Posted on: 04-29-15 11:17 AM
Re: Picture upload problem

Hello sir,

Sorry for the confusion with another customer reply. Yes I see your domain and it has some users and items.

I see your items without images also. As for the control panel on your homepage,this is the hosting default page from your hosting company but of course

you can redirect it to the auction using index.shtml file in your ftp root folder, send me your ftp login info by email and will do it for you and for the file

upload error, have you done any customizations to the sell template or sell language files, it may be you removed some JS code, I will restore them for you

also, just email me your ftp login info.

thank you

Mewsoft Support

mewsoft Reply #: 4 Posted on: 04-29-15 01:06 PM
Re: Picture upload problem

Hello Gray,

I installed a redirect index.shtml file in your site root to make your auction your home page. I also updated all your auction files to fix your file

upload issues. I registered as a user, submitted auction with images and all is working normal now.

Please from your cPanel your hosting control panel, backup you site daily at least before doing any changes, this will help you restore

your site in case you do something wrong without loosing your business. You will find a link in cPanel called Backup for that.


Mewsoft Support

qaz Reply #: 5 Posted on: 05-01-15 05:43 PM
Website not found

Hello, Thank you very much for all the assistance thus far. I was able to create a backup of my website however, now when I try to bring up my web site I see an error page that says the browser is "unable to load" the web site. And alsi it says Sorry, cannot be found. Please help me with this. Thanks you in advance.
mewsoft Reply #: 6 Posted on: 05-01-15 07:19 PM
Re: Picture upload problem


I can see your site normal. It may be your browser cashing or internet connection or even the server it self was restarting.


Mewsoft Support

qaz Reply #: 7 Posted on: 05-06-15 01:30 PM
Cant get to my web site

Hello, I just tried to update my web site using live updates and then I went back to open up my web site this is the message I got...I cannot get to my web site anymore. Please help me. Thanks. Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache mod_fcgid/2.3.6 FrontPage/ mod_bwlimited/1.4 mod_auth_passthrough/2.1 Server at Port 80
mewsoft Reply #: 8 Posted on: 05-06-15 04:19 PM
Re: Picture upload problem

For sure you have overwrite the configuration files therefore you have to redo the program configuration.

It is better for you now to avoid reinstalling ask your hosting compnay to restore your whole site from their daily or weekly or latest backup

they made from your site.


Mewsoft Support