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123bidding.com 123bidding.com's personal page
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Problem with invoicing. Edit Delete Reply with quote Quote
First Post Posted on: 12-05-08 04:11 PM next post first post
This month I tried to send my users an invoice for the balance owed. No one received one. \ \ The Review Sent Invoice Report in the Accounting manager makes it look like the invoices were sent. Where else should I check to make sure the software is properly configured to send out invoices?
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Re: Problem with invoicing. Edit Delete Reply with quote Quote
Reply #: 1 Posted on: 12-06-08 08:15 PM next post previous post
I think you are still using older versions which is no longer supported.

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Re: Problem with invoicing. Edit Delete Reply with quote Quote
Reply #: 2 Posted on: 12-07-08 01:17 AM next post previous post
Have the same problem, I'm using the new version.
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Re: Problem with invoicing. Edit Delete Reply with quote Quote
Reply #: 3 Posted on: 12-07-08 07:44 AM next post previous post
We're using Auctionawy 9.04 which my understanding is the latest version.
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Re: Problem with invoicing. Edit Delete Reply with quote Quote
Reply #: 4 Posted on: 12-07-08 08:25 AM next post previous post
If only users with a negative balance get an invoice then I'm not sure but if all users get an invoice no matter what their balance then my site isn't sending out invoices either. I have the newest version installed.\ \ I get a log saying invoices were sent but I never receive one.
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Re: Problem with invoicing. Edit Delete Reply with quote Quote
Reply #: 5 Posted on: 12-07-08 10:09 AM next post previous post
If it was just people with negative balances getting an invoice I could live with that. \ \ The problem I'm having is no one is getting an invoice. \ \ The system tells me invoices have been sent, yet even with a test account I have that is in the negative, I'm not receiving an invoice and I checked the spam folder.
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Re: Problem with invoicing. Edit Delete Reply with quote Quote
Reply #: 6 Posted on: 12-24-08 11:24 PM next post previous post
Just updated my site to Version: 9.27 Build 112405 and when I try to run invoice everything seems to work but there are still no emails sent to users. Anybody find the problem with this yet?
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Re: Problem with invoicing. Edit Delete Reply with quote Quote
Reply #: 7 Posted on: 12-25-08 07:10 AM next post previous post

Emails will be sent only if the users have negative balance due greater than or equal to what you set in the option :

Minimum Total Due:


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Re: Problem with invoicing. Edit Delete Reply with quote Quote
Reply #: 8 Posted on: 12-25-08 10:13 AM next post previous post
Thanks for quick reply. I'll have to create a negative balance account and see what happens.
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Re: Problem with invoicing. Edit Delete Reply with quote Quote
Reply #: 9 Posted on: 12-27-08 12:21 PM next post previous post
Yet no one got one. \ \ Thanks anyways. I think I have another solution
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Re: Problem with invoicing. Edit Delete Reply with quote Quote
Reply #: 10 Posted on: 12-27-08 02:17 PM next post previous post
I created an account that has a -$20.00 balance and in my general options in the admin I have this setting. Maximum Allowed Negative Balance ($)-5 Negative value only. \ \ An invoice was not sent\ \ I can not set the minimum balance to ($) -5.00. Each time I try to save this it goes back to ($) -5 Could this be the problem
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Re: Problem with invoicing. Edit Delete Reply with quote Quote
Reply #: 11 Posted on: 01-02-09 09:46 PM next post previous post
Has this issue been resolved? I'm not seeing a final response remedying the problem. I too am having the same problem. I notice that when I hit the 'Send Invoices' button a new window pops up and says "Sending New Invoices. Please wait..." and then nothing ever happens...the screen never changes from saying '...Please wait...' and then I never get an invoice (using myself as a test subject)
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Re: Problem with invoicing. Edit Delete Reply with quote Quote
Reply #: 12 Posted on: 01-03-09 03:39 PM next post previous post
I double checked the Invoice system and nothing worng, If also Just tested the demo and it sent out the invoices, if you are registered on it you should received an invoice if you have any balance in the month I sent. You may just need to practice with how the invoice system works, user must have a negative unpaid features and fees in the period you set.

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Re: Problem with invoicing. Edit Delete Reply with quote Quote
Reply #: 13 Posted on: 01-03-09 05:10 PM next post previous post
I got the ones you sent. When you tested the system does it do the same thing it does to me with the new window that pops up and says "Sending New Invoices. Please wait..." and then nothing ever happens...the screen never changes from saying '...Please wait...'? It seems as if it's not completing its requested command and is just hanging there. When I tested I made sure that I had a negative balance.
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Re: Problem with invoicing. Edit Delete Reply with quote Quote
Reply #: 14 Posted on: 06-03-11 01:02 PM next post previous post
im also having the problem of not sending. and i just signed up and had it installed within 2 weeks frown
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Invoice sending Edit Delete Reply with quote Quote
Reply #: 15 Posted on: 06-05-11 06:46 PM last post previous post
\ \ \ \ \
\ \ \ \ \ \ \ \
smokyant2000's Wrote:
im also having the problem of not sending. and i just signed up and had it installed within 2 weeks frown
\
\ The sistem send invoice only when the user have reached the minimum payment set in the admin panel.\ Check the invoice with a test user and assign a negative balance to test user.\ regards
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