Forums Index > Mewsoft Products > Auctionawy > SOFTWARE PROBLEM auction had valid bids, but sent out "did not sell" message
conuremom First Post Posted on: 12-30-09 04:13 PM
SOFTWARE PROBLEM auction had valid bids, but sent out "did not sell" message

I just had an auction end. It showed on the sell listing page that it had 3 bids. But when the auction ended, it sent me the "your item did not sell" e-mail, and it showed no user ID in the high bidder area of the view item page. I checked the bid history, and it DID have 3 bids, so someone definitely won it. The winner does have a user ID which shows on the bid history page.\ \ I want to know how this happened so it can be stopped from happening again.\ \ --Kathy Johnson\ vegaauctions.com