Ran upgrade 16.52

After upgrade recieved error Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, root@localhost and inform them of the time the error occurred,

and anything you might have done that may have caused the error. More information about this error

may be available in the server error log.

Checked server log here is error here are server logs [Tue Jan 03 11:36:25 2012] [error]

[client 10.1.10.13] suexec policy violation: see suexec log for more details

[Tue Jan 03 11:36:25 2012] [error] [client 10.1.10.13] Premature end of script headers: index.cgi

[Tue Jan 03 11:36:26 2012] [error] [client 10.1.10.13] suexec policy violation: see suexec log for more details

[Tue Jan 03 11:36:26 2012] [error] [client 10.1.10.13] Premature end of script headers: index.cgi

[Tue Jan 03 11:36:26 2012] [error] [client 10.1.10.13] suexec policy violation: see suexec log for more details

[Tue Jan 03 11:36:26 2012] [error] [client 10.1.10.13] Premature end of script headers: index.cgi

Any ideas??

If you uploaded files using FTP manually then make sure you transfered the files in ASCII mode not in Binary mode

Each upgrade has its own instructions, did you read them. Most upgrads also have an upgrade script in the liveupdate

that must be run after you do the files upgrade which do some database or other tasks.

thanks

Mewsoft Support
www.mewsoft.com

I said:

"Each upgrade has its own instructions, did you read them. Most upgrads also have an upgrade script in the liveupdate

that must be run after you do the files upgrade which do some database or other tasks.

"

So you must know what version you had then apply the next release upgrade.

Anyway, the easiest way to get up is use an ftp program to upload all code files and folders.

If you do not have customizations done already, just do fresh install and you will have the latest version.

Thanks

Mewsoft Support
www.mewsoft.com

Yes I read and ran upgrade just as said. this is the site you did the install for me just about

two weeks ago and you said you had trouble installing. you told me you had to manually

upload each file to get to work????

So when I did upgrade because mail program did not work ,, that is whenserver error started.

Yes your server ftp disconnects every few seconds, so I just used the ftp software to upload every 5 or so files at once, it is hard work

but you insist on such hosting.

If you want to go back to your last install, ask your hosting company to restore your entire site from their last backup

then you can start again apply the upgrades one by one starting from the first upgrade after your installed version.

Thanks

Mewsoft Support
www.mewsoft.com

Just did fresh install took less that 3 minutes, admin page loads fine,

testsever.cgi loads fine

site does not load error internal sever error

had error logs checked, the only thing that they came up with is that index.cgi might not be complete

After you did fresh install, you need to do the database configuration:

admin->Configuration and set the database info,

then

setup wizard, create sql tables, then

database manager, load backup from text files , to load defaults,

and you are done.

thanks

Mewsoft Support
www.mewsoft.com