Forums Index > Mewsoft Products > Auctionawy > clients can't register or log in to my site
cabinusapl First Post Posted on: 03-23-16 06:26 PM
clients can't register or log in to my site

clients can't register or log into my site it says: Secure Connection Failed An error occurred during a connection to www.caribbeantradingdepot.com. SSL received a record that exceeded the maximum permissible length. (Error code: ssl_error_rx_record_too_long) The page you are trying to view cannot be shown because the authenticity of the received data could not be verified. Please contact the website owners to inform them of this problem. Alternatively, use the command found in the help menu to report this broken site. PLEASE HELP
mewsoft Reply #: 1 Posted on: 03-23-16 08:52 PM
Re: clients can't register or log in to my site

Please do not post here and email the same message. Post here and wait for the answeres.

Here is what I sent in the email to you again:


Hello,

 

turn off the ssl in the auction configuration.

 

to turn the SSL on, you need to order an ssl certificates from

an ssl provider, and to get that you need  also to buy

a static IP address from us, private IP address for your site

only, in this case you will need to switch to the "Enterprise" hosting

plan which has a static private IP address.

 

if you want this, I mean if you want to switch your hosting

to the plan with private IP "Enterprise" plan, I can switch your hosting

plan without changing anything or losing anything and you will

just pay the difference $120-$48=$72. This plan also has many other

features you can check it: http://www.mewsoft.com/Hosting/

 

for the SSL certificate you can order it from  a very cheap company

about $10/year http://www.rapidssl.com/ but you will need as I said

above to have your hosting with private static IP address.


Creating and installing the SSL certificate has also many steps,

you will need to create from cpanel what the ssl provide ask you

, you will find it in the cpanel, then fill many information in the SSL provider

site, then they send you the certificate information and you go again to

cpanel and upload or copy/paste the certificate, you may spend few hours

doing this.

 

If you see the SSL now is headache, you can just turn it off now until

you really start need for it or start accepting credit cards.


of course if you want we can do this headache steps for you for only one

hour custom work $50 but you will need to provide us many information

 

Please always and daily do manual backup from your cpanel, we automatically

have daily, weekly, and monthly backup, but it is very recommend to do that

to keep and protect your business under any circumstances.

 

Thank you



Mewsoft Support
www.mewsoft.com