| mewsoft |
First Post Posted on: 07-27-08 12:46 AM |
| Re: Site down with server error - it was running fine before |
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| Please note, we do not manage or maintain customers sites, you just bought a copy of one or more of our products like you buy anything from anywhere. Once your site is down, tons of possiblilites could be which does not relate to our software and the first is because of you did something wrong, your server is crashing, your hosting is doing maintainance, connections, etc etc. The first thing you do is to contact your hosting company or check their site for news and when contacting anyone for support you have to be very specific, how your site went down, what was the last thing you did on it, etc, this will help you much. |
Mewsoft Support
www.mewsoft.com
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| Anonymous |
Reply #: 1 Posted on: 07-27-08 01:07 AM |
| Re: Site down with server error - it was running fine before |
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mohawkri, transer all your cgi and pm files agian and make sure they are transfered in ASCII mode.
if that doesn't work then if its ok with you. can i log into your account via control panel and FTP to make sure all your permisions are correct? |
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| mewsoft |
Reply #: 2 Posted on: 07-27-08 02:38 AM |
| Re: Site down with server error - it was running fine before |
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| There is no reason a script to corrupt unless someone has access to it and uploaded a corrupted file to replace it, you may need to check your site permisions and access levels from other users on the server, if you are runing a cgiwrap, remove it for security. |
Mewsoft Support
www.mewsoft.com
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