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Wednesday, May 08, 2024 05:01 AM |
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ezguy |
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Posts: 7 |
Joined: 09-02-06 12:22 AM |
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HELP |
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First Post Posted on: 04-26-12 01:30 AM |
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Ordered searchawy license and received it prompty, then ordered installation on August 29th. \
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Received a request for FTP & SQL info later that day stating the installation would be made same day received as the FTP & SQL info was received. I provided the requested information, but have not received a reply since then.\
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HELP!!!! |
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ezguy |
Registered Member |
Posts: 7 |
Joined: 09-02-06 12:22 AM |
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Sent 3 times |
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Reply #: 2 Posted on: 04-27-12 05:52 PM |
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We have sent 3 times with no receipt. Do you have an alternative means of us sending you the info?\
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Please add support at ezdesk.com to your "good guy" list so that we may email.\
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Thank you |
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mewsoft |
Administrator Team Member |
Posts: 5381 |
Joined: 05-08-24 05:00 AM |
Location: knxoville, TN, USA |
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mewsoft |
Administrator Team Member |
Posts: 5381 |
Joined: 05-08-24 05:01 AM |
Location: knxoville, TN, USA |
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ezguy |
Registered Member |
Posts: 7 |
Joined: 09-02-06 12:22 AM |
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Please check again |
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Reply #: 6 Posted on: 04-27-12 09:49 PM |
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The FTP is correctly, now. Please try again.\
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Please add us to your email "white list" so that our email will override your word filters, so we can communicate. \
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It is likely we will want further mods & customization on a fee basis.\
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Thanks |
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ezguy |
Registered Member |
Posts: 7 |
Joined: 09-02-06 12:22 AM |
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Problems after installation |
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Reply #: 7 Posted on: 05-01-12 02:32 PM |
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Hello Ahmed \
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I've emailed several times, removing the word "mortgage" as you said. Not getting responses to our inquiries, so I will post here again.\
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I'm getting errors on several pages after your installation.\
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http://registered_domain_here.com/cgi-bin/dir/admin.cgi?action=Spider_Sites \
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The error says SimpleLinkExtor "not installed", \
but in the Searchawy test page, they show as "installed". \
I have also checked with my host and they say all modules are installed and all dependencies are set, ready to use. \
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Here are some of the other pages - functions which are giving errors also. \
http://registered_domain_here.com/cgi-bin/dir/admin.cgi?action=Build_Manager \
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http://registered_domain_here.com/cgi-bin/dir/admin.cgi?action=ThemeManager \
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http://registered_domain_here.com/cgi-bin/dir/admin.cgi?action=Class_Editor \
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http://registered_domain_here.com/cgi-bin/dir/admin.cgi?action=Template_Editor \
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Could you take a look and correct / complete the installation - \
set up. \
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Thank you.\
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PS - I suggest adding new customers to your email "goodguy" list and turning off ALL filters for "goodguys". It would help you give better service and have HAPPY clients! |
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mewsoft |
Administrator Team Member |
Posts: 5381 |
Joined: 05-08-24 05:01 AM |
Location: knxoville, TN, USA |
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ezguy |
Registered Member |
Posts: 7 |
Joined: 09-02-06 12:22 AM |
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Please read again |
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Reply #: 9 Posted on: 05-04-12 02:56 PM |
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You may have mis read my post. IT Says:\
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ALL MODULES ARE installed. \
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YOUR Searchawy test page, show ALL modules as "installed". \
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My host says all modules are installed and all dependencies are set, ready to use. \
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Please complete the installation / correct the problem so we can use the software.\
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Thank you. |
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mewsoft |
Administrator Team Member |
Posts: 5381 |
Joined: 05-08-24 05:01 AM |
Location: knxoville, TN, USA |
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Re: HELP |
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Reply #: 10 Posted on: 05-04-12 05:15 PM |
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I reinstalled the files on your server, you seems messed some stuff. Everything works now except the spider sites, the perl module is not installed correct, Tell the hosting company to remove it and reinstall it without "FORCING" to install with errors, lazy companies force perl modules to install to avoid installing dependencies modules. Your server is realy very bad and seems old days, the server is setup so that files will be wriiten only if they have permissions 777 which is very risky, the second thing is you set the ftp user to "mewsoft" but this users seems does not own the whole website, so when you create a language or theme, the files created owned by the user "www" and group "www" therefore your site user "mewsoft" do not have permissions to modify. I'd recommend realy you to switch to a new big good hosting company unless you have reasons for using this company. also this server os very slow, if you are inetersted check our hosting partner. |
Mewsoft Support www.mewsoft.com
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ezguy |
Registered Member |
Posts: 7 |
Joined: 09-02-06 12:22 AM |
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More information . . . |
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Reply #: 11 Posted on: 05-04-12 06:11 PM |
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Which module(s) needs reinstalling? All modules were installed WITH dependencies. Your TEST page (built into Searchawy) shows all modules installed and working. Our tests show all modules installed and working. We have not had problems with our server, service, support or running third party software until now. Please fully install the program AND / OR provide specifics steps needed for completing installation. Thank you. |
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