If you removed any of the JS code in theview item template then restore it. Also ask them what browser , browser version, opertiang system they are using and if they have JS plugin enabled.
Ok so you came on my site I seen you in my god panel that lest me see the ips and where people come from and what they are doing. So did the time left work for you. I haven't touched that template so I'm not sure what it could be.