Hello,

Since this is a single user issue and it is speed related, it is for sure something in his internet connection, the track among his computer

and your website, you can ask him to do track trace to see where his connection is slow, it is in his ISP path,

on DOS, the windows trace track command is tracert like that:

c:\>tracert yourdomain.com

this will show him his connection path and its speeds.

If he is still using modems or slow DSL which are just few KBytes speed, then sure he will suffer slow down for the homepage

and the view items pages since these pages contains thumbnails images or may be video.

I see your site speed is normal for a shared hosted website. If you want faster many times, you will need

to get a dedicated server with good hardware then the most important part is tuning the MySql server and Apache server for its most power,

servers hardware  now is huge up to many processors and over hunders of GB RAM and you could even build a cluster one for mysql only and one for web only.

Thanks

Mewsoft Support
www.mewsoft.com

We can do the full safe move for $150 as a custom work, if you want this service, please just order:

But do not change the nameservers until we finish the transfer or you will be unable to reach the old site with the url.

Please remember my above reply, I said the dedicated server hardware and also tuning the server software the MySQl server

which is the most important part with the as much RAM as you can get with the server hardware, for MySQL server tuning you can hire

Hostgator to tune it for its maximum speed accoding to the RAM you will get with the hardware, try to ask them for this service.

Thanks

Mewsoft Support
www.mewsoft.com